Need Help? Contact Support

Your Slipstream has been thoroughly tested and should work right out of the box. Before contacting us, please review our troubleshooting guide to see if it addresses the issue you're experiencing.

Call Technical Support

Call (484) 254-6674 and select Option 2 for Service.

We have technical support staff on call, including evenings, weekends, and holidays. Response times for after-hours calls may be longer.

If no one answers, leave a brief message and we will return your call as soon as possible.

Email & Video Support

Send questions and short videos to:

support@swimslipstream.com

Videos are often the fastest way for our technicians to diagnose issues and provide assistance.

Text Photos

Photographs (but not videos) can be texted to:

(484) 254-6674

Please include a brief description of the issue along with your photos.

Need immediate assistance? Calling our support line is the fastest way to reach a technician.

Troubleshooting & Frequently Asked Questions

Before contacting support, review the common issues below. Most Slipstream questions can be resolved in just a few minutes using these troubleshooting steps.

Slipstream Will Not Turn On

After plugging in your Slipstream, set the speed control knob to 0 for at least 5 seconds before increasing the speed.
Make sure the power plug is fully seated and securely connected.
Check the battery voltmeter (screen on Power Supply) to confirm it shows voltage or charge percentage.
Turn the speed control knob to 5 and verify the voltmeter displays a voltage reading.
If the voltmeter is blank, place the Power Supply on the charger to reset the Battery Management System (BMS).
If the voltmeter shows 25V or higher and the machine still won't run, contact customer service.

Battery Tip: Avoid fully discharging the battery. Recharge regularly for best performance.

Need help? Call (484) 254-6674 and select Option 2 for Service.

Charger Not Charging

1. Check the Voltmeter

Make sure the voltmeter is turned on using the small power button.
Press and hold the button for 2 seconds to toggle between voltage and charge percentage.

2. Verify the Charger

Plug the charger into the Battery Power Supply and a wall outlet.
Confirm the charger status light is illuminated.

Red (120W/240W) or Orange (450W) = Charging

Green = Fully Charged
For 240W and 450W chargers, ensure the charger power switch is turned on.

3. Check Battery Connections

Red lead → Positive (+) terminal
Black lead → Negative (–) terminal
Ensure all connections are tight and terminal colors match.

4. If the Battery Was Fully Discharged

Recharge the battery as soon as possible.
New batteries ship with approximately 20% charge and should be fully charged before extended use.

5. Long-Term Storage

Fully charge the battery before storage and turn off the voltmeter.

Still not charging?

If the charger light is on and all connections are correct but the battery will not charge, contact customer support.

Unit Fell Into Pool

Remove it and let the plug end dry—it should function normally
If the Power Supply falls in, remove it, drain it on its side, and contact customer service
Use the safety lanyard and anchor system to prevent this