We're Here to Help

Browse common solutions, troubleshooting guides, and support resources.

Need Help? We're Here for You.

Your Slipstream has been thoroughly tested and should work right out of the box. Before contacting us, please review our troubleshooting guide to see if it addresses the issue you're experiencing.

Submit a Customer Service Ticket

Tell us what you need help with and provide the details our team needs to assist you. You can also upload photos or short videos to help us better understand the issue.

Submit a Support Request

Need help right away?

Call or text our Customer Service team at (484) 254-6674 Select Option 2 for Service when calling. For text support, you can send photos of the issue directly to this number.

Troubleshooting & Frequently Asked Questions

Before contacting support, review the common issues below. Most Slipstream questions can be resolved in just a few minutes using these troubleshooting steps.
  1. After plugging in your Slipstream, set the speed control knob to 0 for at least 5 seconds before increasing the speed.
  2. Make sure the power plug is fully seated and securely connected.
  3. Check the battery voltmeter (screen on Power Supply) to confirm it shows voltage or charge percentage.
  4. Turn the speed control knob to 5 and verify the voltmeter displays a voltage reading.
  5. If the voltmeter is blank, place the Power Supply on the charger to reset the Battery Management System (BMS).
  6. If the voltmeter shows 25V or higher and the machine still won't run, contact customer service.

Battery Tip: Avoid fully discharging the battery. Recharge regularly for best performance.

Need help? Call (484) 254-6674 and select Option 2 for Service.

1. Check the Voltmeter

  • Make sure the voltmeter is turned on using the small power button.
  • Press and hold the button for 2 seconds to toggle between voltage and charge percentage.

2. Verify the Charger

  • Plug the charger into the Battery Power Supply and a wall outlet.
  • Confirm the charger status light is illuminated.


    Red (120W/240W) or Orange (450W) = Charging


    Green = Fully Charged


  • For 240W and 450W chargers, ensure the charger power switch is turned on.

3. Check Battery Connections

  • Red lead → Positive (+) terminal
  • Black lead → Negative (–) terminal
  • Ensure all connections are tight and terminal colors match.

4. If the Battery Was Fully Discharged

  • Recharge the battery as soon as possible.
  • New batteries ship with approximately 20% charge and should be fully charged before extended use.

5. Long-Term Storage

  • Fully charge the battery before storage and turn off the voltmeter.

Still not charging?

If the charger light is on and all connections are correct but the battery will not charge, contact customer support.

  • Remove it and let the plug end dry—it should function normally
  • If the Power Supply falls in, remove it, drain it on its side, and contact customer service
  • Use the safety lanyard and anchor system to prevent this

If the troubleshooting steps above do not resolve your issue:

Call: (484) 254-6674 (Select Option 2 for Service)

Email: support@swimslipstream.com

You may email short videos and text photographs to help our technicians diagnose the problem.

Contact Support

Documents & Resources

Find the guides, manuals, and resources you need to set up, use, and maintain your Slipstream.

Quick Start Guide

Get your Slipstream up and running in minutes.

Download Guide

Warranty Information

Review warranty coverage, exclusions, and claim procedures.

View Warranty

Battery Power Supply

Information about using and charging your battery.

Download Guide

Troubleshooting Guide

Common issues and recommended solutions.

Download Guide

Installation & Setup Videos

Watch setup, installation, and getting started videos.

Watch Videos